The board of InterGlobe Aviation, the parent of IndiGo, has already set up a crisis management group in the wake of the significant operational disruptions that started on December 2.
Aviation safety regulator Directorate General of Civil Aviation (DGCA) on Monday said it has received IndiGo's response to the show cause notice issued over the large-scale flight cancellations and will take enforcement action.
IndiGo's CEO, Pieter Elbers, announced that the airline has stabilized operations after recent disruptions, focusing on resilience, root-cause analysis, and rebuilding. The airline had to cancel hundreds of flights due to planning issues linked to new pilot duty rules, crew shortages, winter weather and operational bottlenecks.
Domestic carrier IndiGo has cancelled over 180 flights from three major airports on Thursday, as the Gurugram-based airline struggles to secure the required crew to operate its flights in the wake of new flight-duty and rest-period norms for pilots.
Indigo airlines cancelled 13 flights from Hyderabad airport, causing chaos and frustration among passengers. The cancellations were attributed to technology and operational issues.
Fair trade watchdog Competition Commission of India (CCI) is examining whether the country's largest airline, IndiGo, violated competition norms, a senior official said on Friday amid the carrier facing regulatory scrutiny over significant flight disruptions.
Where was the Board when a predictable regulatory change brought the country's largest airline to its knees? asks Dr Sudhir Bisht.
The country's largest airline IndiGo, which faced massive operational disruptions earlier this month, saw its domestic market share slide to 63.6 per cent in November, according to official data. Air India Group, comprising Air India and Air India Express, and SpiceJet had their respective market shares in November rise to 26.7 per cent and 3.7 per cent, respectively.
The Directorate General of Civil Aviation-appointed panel investigating the flight disruptions at IndiGo is likely to summon the airline's CEO Pieter Elbers and Chief Operating Officer Isidre Porqueras on Wednesday as part of the ongoing probe, according to a source on Monday.
Pilots' body Airlines' Pilots Association (ALPA) India on Friday took 'strong' objection to safety regulator Directorate General of Civil Aviation (DGCA)'s 'selective and unsafe' relief to domestic carrier IndiGo, amid widescale cancellations, saying the decision sets a dangerous precedent.
Blaming Indigo entirely for the crisis, Naidu said that even on December 1, 2025, when the Ministry met with Indigo on FDTL, as it required some clarification, the company didn't flag the issue that caused the crisis.
A bench of Chief Justice Devendra Kumar Upadhyaya and Justice Tushar Rao Gedela also asked how could other airlines take advantage of the crisis situation and charge hefty sums for tickets from the passengers.
'They are saying that there is a pilot shortage which is not correct, but if it was true, did they suddenly come to know this on December 5?' 'If they didn't have crew, why did they seek approval for a winter schedule? To get the approval, the operator has to show crew strength and also a buffer of crew available.' 'If they had a crew crunch, why did they ask for extra flights? Or was it something else that made them so sure that they would get away with this exemption and bans?'
'IndiGo will receive a sharp rap on the knuckles -- a punishment, a huge penalty. 'I look towards them creating a compensation fund.' 'I would like to think they would do that for all the passengers who are affected on every single day since cancellations began.'
The airline announced that it will fully refund all bookings cancelled between December 5 and December 15 and will offer a waiver on all cancellation and rescheduling requests.
In another development, aviation safety regulator DGCA in an order on Sunday late evening extended the time by Monday 6 pm for IndiGo CEO Pieter Elbers and Chief Operating Officer and Accountable Manager Isidro Porqueras to submit reply to its show cause notice over the ongoing disruptions in the airline's operations.
Passengers complained of last-minute alerts, lack of communication and long queues as flight operations continued to be hit nationwide.
Aviation Minister K Rammohan Naidu said the government has initiated an inquiry into Indigo's mass flight cancellations and will take strict action against the operator to set an example for other airlines.
Union Minister assures accountability after IndiGo flight cancellations cause widespread passenger distress and mental harassment. The DGCA has launched an inquiry and issued a notice to IndiGo.
'Where rostering systems are automated and duty time software interfaces directly with DGCA, the assertion that they suddenly discovered crew shortages is simply implausible.' 'If adequate crew planning hasn't materialised within 12 to 24 months from inception, how will 45 days -- from December 5 to February 12 -- suddenly resolve matters?'
With 7.64 million seats, the Mumbai-Delhi route in 2025 was the eighth busiest route in the world.
Here are some glimpses of the unfolding scenes, as weary passengers clutch their luggage, waiting for clarity amid the turmoil.
IndiGo has processed refunds totalling Rs 610 crore and delivered 3,000 pieces of baggage to passengers after recent flight disruptions, according to the government.
Delhi airport operator DIAL said operations of all other carriers remain as scheduled.
Apart from the Flight Duty Time Limitations (FDTL) exemptions, the regulator has provided certain other relaxations that will help IndiGo have more pilots for duty to reduce the disruptions and normalise operations.
Aviation watchdog DGCA has set up a four-member committee to carry out a comprehensive review and assessment of the circumstances that led to the massive flight disruptions.
The Delhi High Court agreed to hear a plea regarding mass flight cancellations by IndiGo, while the Supreme Court acknowledged the chaos as a 'serious matter'. IndiGo has cancelled 500 flights, leaving many passengers stranded.
IndiGo has seen its pilots' strength depleting by 378 pilots in the last nine months despite its chief operating officer and Accountable Manager, Isidro Porqueras stating to the DGCA in a letter last December that "the overall impact of implementing the proposed changes above (now-implemented FDTL) norms would amount to an approximate 3 per cent increase in crewing requirements.
'They collected our passports and boarding passes. The chaos continued. There was no coordination amongst the IndiGo staff and airport staff.'
Two new airlines -- Al Hind Air and FlyExpress -- are set to take to the skies, with the carriers receiving their no objection certificates from the civil aviation ministry.
Citing IndiGo flight disruptions, sources told PTI that the DGCA has decided to withdraw the provision 'no leave shall be substituted for weekly rest' from the FDTL norms.
Aviation regulator DGCA intensifies scrutiny of IndiGo following widespread flight cancellations. The airline will offer travel vouchers to affected passengers.
The airline said that the plane was diverted to Lucknow after a "security threat" was detected on board.
InterGlobe Aviation, the operator of IndiGo, has approached the Delhi high court seeking a refund of over Rs 900 crore it claims to have paid as Customs duty on aircraft engines and parts re-imported into India after overseas repairs. The petition came up for hearing on Friday before a bench of Justices Prathiba M Singh and Shail Jain.
Rahul Bhatia-controlled domestic carrier IndiGo on Monday cancelled 562 flights from six metro airports, with 150 cancellations originating from Bengaluru airport alone, according to sources.
If you travelled on IndiGo in the last few days -- or if you were stranded at an airport because of these delays -- share your experience with us at getahead@rediff.co.in.
The aviation regulator stated that the "primary cause" of the disruptions was IndiGo's failure to make "adequate arrangements" to meet the revised staffing, duty-time and rostering requirements under the newly implemented Flight Duty Time Limitations scheme.
Rajiv Gandhi International Airport in Hyderabad received a threat email claiming a 'human bomb' on an IndiGo flight from Jeddah, leading to its diversion to Mumbai where it landed safely. Authorities are investigating the threat.
The Supreme Court declined to expedite a hearing regarding the widespread IndiGo flight cancellations, acknowledging the government's intervention in the matter.
Air India and Air India Express are introducing a fuel surcharge on domestic and international flights due to rising jet fuel prices, impacting travel costs for passengers.
